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Average Improvement Results

Assess Learn Verify Improvement
Outlook 2019 Training

Outlook 2019 Basic

54%
97%
43%

Outlook Fundamentals demo

49%
96%
47%

Navigate Outlook

Click To Try Not Started Not Started Not Started

Search

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Delete and Restore Items

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Use the View Tab

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The Quick Access Toolbar

Not Started Not Started Not Started

Print

Not Started Not Started Not Started

Help

Not Started Not Started Not Started

Mail lock Subscribe to unlock

52%
98%
45%

Compose Email

Retrieve and Read Email

Reply and Forward

Format Email

Work with Attachments

Work with Pictures

Work with Hyperlinks

Check Spelling and Grammar

Drafts and Sent Items

Deal with Junk Email

Conversations

Sort Email

Signatures

Send Automatic Replies

Email Options

People lock Subscribe to unlock

59%
98%
39%

Add Contacts

Import Contacts

Use the Address Book

View and Search Contacts

Edit and Delete Contacts

Tag Contacts

Sort Contacts

Share Contacts

Create Contact Groups

Modify Contact Groups

Delete Contact Groups

Calendar lock Subscribe to unlock

62%
98%
35%

View your Calendar

Create Appointments

Edit Appointments

Appointment Options

Schedule Meetings

Edit and Track Meetings

Recurring Appointments

Respond to Invitations

Outlook 2019 Training

Outlook 2019 Intermediate

48%
97%
48%

Tasks and Notes lock Subscribe to unlock

58%
97%
38%

Follow Up with Emails

Create and Complete Tasks

View Tasks

Recurring Tasks

Assign Tasks

Create and Organize Notes

Advanced Mail lock Subscribe to unlock

36%
98%
61%

Quick Steps

Quick Parts

Redirect Replies

Recall Messages

Create a Rule

Manage Rules

Advanced Find

Save Messages in Alternate Formats

Customize Response Formatting

Share Your Email

Themes and Stationery

Email Settings

Add Additional Accounts

Manage Additional Accounts

Track and Vote

Advanced Calendar lock Subscribe to unlock

43%
98%
55%

Schedule Meeting Rooms

Forward Calendar Items

Share your Calendar

Send your Calendar

Work with Multiple Calendars

Calendar Settings

Manage Information lock Subscribe to unlock

51%
98%
47%

Use Categories

Folders

Search Folders

View Old Mail

Clean Up Messages

Archive Information

Export Information

Import Information

Trusted by Over 3,000 Organizations

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We love the 12-15 minute learning modules. They allow our learners to begin using the newly acquired skills right away.

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My students LOVE the courses I made with CustomGuide! I am immensely pleased with the product and have saved really hundreds of hours of design time. I’m learning so much myself in putting this all together that I’m much more productive.

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The toughest part [in training] is creating the material, which CustomGuide has done for us. Employees have found the courses easy to follow and, most importantly, they were able to use what they learned immediately.

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