Outlook Course: Improve Daily Communication and Workflow

Skill	Pre-assess	Lesson	Post-assess	Learning mode

Outlook Intermediate Course Outline

Verified Learning

Skill	Pre-assess	Lesson	Post-assess
Tasks and Notes
Follow Up with Emails Flag emails and set follow up reminders	Not Started	Not Started	Not Started
Create and Complete Tasks Stay organized with Outlook task tools	Not Started	Not Started	Not Started
View Tasks Check and track your Outlook to-dos	Not Started	Not Started	Not Started
Recurring Tasks Set tasks to repeat automatically	Not Started	Not Started	Not Started
Assign Tasks Share and track tasks with others	Not Started	Not Started	Not Started
Create and Organize Notes Keep quick notes right in Outlook	Not Started	Not Started	Not Started

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Advanced Mail			Account Required
Quick Steps Automate routine email actions
Quick Parts Reuse email text and save time
Redirect Replies Send replies to another person
Recall Messages Take back an email you sent
Create a Rule Automate email actions in Outlook
Manage Rules Edit or remove email rules in Outlook
Advanced Find Search emails with detailed filters
Save Messages in Alternate Formats Save emails in different file formats
Customize Response Formatting Set custom styles for your replies
Share Your Email Let others access your mailbox
Themes and Stationery Add style with custom email stationery
Email Settings Adjust and manage your email settings
Add Additional Accounts Connect and manage extra email accounts
Manage Additional Accounts Organize and update your email accounts
Track and Vote Create and track polls in Outlook

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Advanced Calendar			Account Required
Schedule Meeting Rooms Reserve rooms for meetings easily
Forward Calendar Items Share calendar events with others
Share your Calendar Let others view your Outlook calendar
Send your Calendar Email your calendar to others
Work with Multiple Calendars Manage and view multiple Outlook calendars
Calendar Settings Customize your Outlook calendar preferences

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Manage Information			Account Required
Use Categories Organize emails and events with categories
Folders Create and organize folders in Outlook
Search Folders Find emails fast with Outlook Search Folders
View Old Mail Access archived or older emails in Outlook
Clean Up Messages Clean up and organize your Outlook inbox
Archive Information Archive old emails to clear your Outlook
Export Information Export contacts and data from Outlook
Import Information Import contacts and data into Outlook

Student Downloads

Concise, easy-to-use guide for quick learning and reference.

Step-by-step illustrated reference guide.

Instructor Downloads

Lesson plans, instructions, and tips for delivering great classes.

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For verified skills in: Outlook Intermediate

Issued on December 04, 2025