Outlook 365 Intermediate

Take your Outlook skills further to improve communication and workflow daily

  • Get Certified · CPD Accredited
  • Learn by Doing
  • 4.9 54 students
Outlook 365 Intermediate Course Outline 4 modules · 3 hours
Skill Pre-assess Lesson Post-assess Improvement
Follow Up with Emails

Flag emails and set follow up reminders

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Create and Complete Tasks

Stay organized with Outlook task tools

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View Tasks

Check and track your Outlook to-dos

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Recurring Tasks

Set tasks to repeat automatically

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Assign Tasks

Share and track tasks with others

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Skill Pre-assess Lesson Post-assess Improvement
Quick Steps

Automate routine email actions

Quick Parts

Reuse email text and save time

Redirect Replies

Send replies to another person

Recall Messages

Take back an email you sent

Create a Rule

Automate email actions in Outlook

Manage Rules

Edit or remove email rules in Outlook

Advanced Find

Search emails with detailed filters

Save Messages in Alternate Formats

Save emails in different file formats

Set Compose and Reply Defaults

Set custom styles for your replies

Share Your Email

Let others access your mailbox

Email Templates and Default Format

Add style with custom email stationery

Email Settings

Adjust and manage your email settings

Add Additional Accounts

Connect and manage extra email accounts

Manage Additional Accounts

Organize and update your email accounts

Skill Pre-assess Lesson Post-assess Improvement
Forward Calendar Items

Share calendar events with others

Share your Calendar

Let others view your Outlook calendar

Work with Multiple Calendars

Manage and view multiple Outlook calendars

Calendar Settings

Customize your Outlook calendar preferences

Skill Pre-assess Lesson Post-assess Improvement
Use Categories

Organize emails and events with categories

Folders

Create and organize folders in Outlook

Search Folders

Find emails fast with Outlook Search Folders

Manage Mailbox Storage

Access archived or older emails in Outlook

Get a Completion Certificate

Share your certificate with prospective employers and your professional network.

Certificate of Verified Skills

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For verified skills in: Outlook 365 Intermediate

Issued on October 3, 2026

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Post-Assessment

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Pre-Assessment

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