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Customer Communication Basics

Customer Communication Basics

Features:

  • Interactive bite-sized lessons

  • Get Certified

  • Accurate skill assessments

  • Customizable, LMS-ready content

Prices
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4.9 stars out of 5 on G2

4.9 out of 5 on G2

Customer Communication Basics

1 hour course

Want better customer interactions with customers? Enhance active listening and communication skills to build stronger relationships.

Learn to:

  • Choose the right channels
  • Enhance verbal communication
  • Use body language effectively
  • Write clear emails & posts

Features:

  • Bite-sized lessons
  • Skill assessments
  • Certificate
Skill Pre-assess Lesson Post-assess Learning mode
Customer Communication Basics Try this course with a
Skill Pre-assess Lesson Post-assess Learning mode
Customer Communication Foundations
Verified Learning
The Heart of Customer Communication
Trust-building Techniques
Channel Choices for Communication
Skill Pre-assess Lesson Post-assess Learning mode
Verbal Communication Skills
Verified Learning
Active Listening Essentials
Speak Clearly and Confidently
Adapt to Customer Moods and Needs
Skill Pre-assess Lesson Post-assess Learning mode
Non-Verbal Communication
Verified Learning
The Impact of Tone and Pace
The Silent Power of Body Language
Use Pauses Effectively
Skill Pre-assess Lesson Post-assess Learning mode
Written Communication
Verified Learning
Write Concise and Clear Messages
Uphold Email Etiquette
Engage on Social Media and Live Chat
Skill Pre-assess Lesson Post-assess Learning mode
Other Communication Techniques
Verified Learning
Persuade for Customer Retention
Embrace Cross-Cultural Communication