1 hour Course
Conflict Resolution Strategies
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Learn by Doing
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LMS Ready
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Earn Certificates
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Conflict Resolution Strategies
Learn to:
- Understand types of conflict
- Identify conflict through active listening
- Control emotions
- Use communication to resolve disputes
Features:
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
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Conflict Resolution Strategies Course Outline
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Verified Learning |
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| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Understand the Basics of Conflict | Account Required | |||
| What is Conflict | ||||
| Types of Conflict | ||||
| Why Conflict Occurs | ||||
| Costs and Benefits | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Spot Early Signs of Conflict | Account Required | |||
| Read Body Language | ||||
| Listen Actively | ||||
| Ask Probing Questions | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Self-Management Techniques | Account Required | |||
| Control Emotions | ||||
| Be Objective | ||||
| Maintain Composure | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Communication Tools for Conflict Resolution | Account Required | |||
| Express Clearly | ||||
| Listen to Understand | ||||
| Utilize I Statements | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Navigate Toward Resolution | Account Required | |||
| Find Common Ground | ||||
| Offer Solutions | ||||
| Close the Deal | ||||
Get a Completion Certificate
Certificate of Verified Skills
Your Name
For verified skills in: Conflict Resolution Strategies
Issued on December 04, 2025
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