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1 hour course

Deal with Difficult Customers

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4.9 stars out of 5 on G2

4.9 out of 5 on G2

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Dealing with difficult customers? Communicate effectively and resolve issues for smoother interactions.

Learn to:

  • Manage tough customer behaviors
  • Boost empathy & problem-solving skills
  • Build customer loyalty
  • Excel in emotional intelligence

Features:

  • Bite-sized lessons
  • Skill assessments
  • Certificate
Skill Pre-assess Lesson Post-assess Learning mode
Deal with Difficult Customers Outline
Skill Pre-assess Lesson Post-assess Learning mode
Understand the Landscape
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Recognize Difficult Customers
Deconstruct Customer Behavior
Skill Pre-assess Lesson Post-assess Learning mode
Skills for Handling Difficult Customers
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Develop Empathy and Patience
Effective Communication Skills
Problem-Solving Techniques
Skill Pre-assess Lesson Post-assess Learning mode
Real-world Scenarios and Responses
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Deal with Aggressive Customers
Handle Indecisive Customers
Respond to Unrealistic Demands
Cope with Frequent Complainers
Skill Pre-assess Lesson Post-assess Learning mode
Maintain Your Composure and Emotional Wellbeing
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Emotional Intelligence in Customer Service
Stress Management Techniques
Skill Pre-assess Lesson Post-assess Learning mode
Turn Difficulties into Opportunities
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Resolve Customer Conflict
Transform Difficult Customers into Loyal Clients
Learn from Customer Interactions
Skill Pre-assess Lesson Post-assess Learning mode
Post-Interaction Analysis and Improvement
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Reflect on Customer Interactions
Solicit and Implement Feedback
Continuous Learning and Improvement