1 hour Course
Manage a Customer Service Team
-
Learn by Doing
-
LMS Ready
-
Earn Certificates
Try this Course with a Free Trial
Manage a Customer Service Team
Learn to:
- Communicate team vision
- Optimize recruitment & onboarding
- Handle difficult customer situations
- Ensure quality customer service
Features:
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|
|
Manage a Customer Service Team Course Outline
|
Verified Learning |
|||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Foundations of Management | Account Required | |||
| The Role of Customer Service Managers | ||||
| Build a Team Vision | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Team Creation and Development | Account Required | |||
| Recruitment Strategies | ||||
| Onboarding New Hires | ||||
| Team Culture and Engagement | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Mastery of Management Skills | Account Required | |||
| Communication for Leaders | ||||
| Ongoing Performance Management | ||||
| Conflict Resolution Techniques | ||||
| Skill | Pre-assess | Lesson | Post-assess | Learning mode |
|---|---|---|---|---|
| Customer Service Excellence | Account Required | |||
| Quality Customer Interactions | ||||
| Difficult Customer Situations | ||||
Student Downloads
Get a Completion Certificate
Certificate of Verified Skills
Your Name
For verified skills in: Manage a Customer Service Team
Issued on December 04, 2025
Quick Answer: