Manage a Customer Service Team
Cultivate a high performing team through coaching, vision, and effective communication skills.
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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Manage a Customer Service Team Course Outline
4 modules · 1 hour
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| The Role of Customer Service Managers | ||||
| Build a Team Vision | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| Recruitment Strategies | ||||
| Onboarding New Hires | ||||
| Team Culture and Engagement | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| Communication for Leaders | ||||
| Ongoing Performance Management | ||||
| Conflict Resolution Techniques | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| Quality Customer Interactions | ||||
| Difficult Customer Situations | ||||
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For verified skills in: Manage a Customer Service Team
Issued on October 4, 2026
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