Customer Service Basics
Deliver excellent service by listening actively and creating a positive experiences.
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|
Customer Service Basics Course Outline
7 modules · 1 hour
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| The Art of Service | ||||
| Service Types | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Customer Empathy | ||||
| Proactive Listening | ||||
| Clear Communication | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Emotional Intelligence | ||||
| Problem-Solving | ||||
| Time Management | ||||
| Positive Language | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Essential Tools | ||||
| Templates and Scripts | ||||
| High Volume Management | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| Calming Upset Customers | ||||
| Difficult Conversations | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Building Trust | ||||
| Customer Engagement | ||||
| Loyalty Building | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Feedback Collection | ||||
| Continuous Improvement | ||||
| Setting Standards | ||||
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Issued on October 9, 2026
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