Courses
Customer Service Basics

1 hour Course

Customer Service Basics

Deliver excellent service by listening actively and creating a positive experiences.

Learn by Doing
LMS Ready
Earn Certificates

4.9 rating 129 students

Try this Course with a Free Trial

Curious about delivering great customer service? Build trust, listen actively, and communicate clearly in this course.

Learn to:

Build emotional intelligence
Manage high-volume customers
Handle tough conversations
Build trust and drive loyalty

Features:

Bite-sized lessons
Skill assessments
Certificate

Skill	Pre-assess	Lesson	Post-assess	Learning mode

Customer Service Basics Course Outline

Verified Learning

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Customer Service Foundations			Account Required
The Art of Service
Service Types

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Service Principles			Account Required
Customer Empathy
Proactive Listening
Clear Communication

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Skill Development			Account Required
Emotional Intelligence
Problem-Solving
Time Management
Positive Language

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Service Tools & Techniques			Account Required
Essential Tools
Templates and Scripts
High Volume Management

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Challenging Interactions			Account Required
Calming Upset Customers
Difficult Conversations

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Building Relationships			Account Required
Building Trust
Customer Engagement
Loyalty Building

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Improvement Strategies			Account Required
Feedback Collection
Continuous Improvement
Setting Standards

Student Downloads

Reference Images

Cheat Sheet

Concise, easy-to-use guide for quick learning and reference.

Get a Completion Certificate

Share your certificate with prospective employers and your professional network.

Certificate of Verified Skills

Your Name

For verified skills in: Customer Service Basics

Issued on December 04, 2025