Customer Communication Basics
Strengthen customer relationships by mastering body language and speaking clearly.
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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Customer Communication Basics Course Outline
5 modules · 1 hour
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| Skill | Pre-assess | Lesson | Post-assess | Improvement |
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| Account Required | ||||
| The Heart of Customer Communication | ||||
| Trust-building Techniques | ||||
| Channel Choices for Communication | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Active Listening Essentials | ||||
| Speak Clearly and Confidently | ||||
| Adapt to Customer Moods and Needs | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| The Impact of Tone and Pace | ||||
| The Silent Power of Body Language | ||||
| Use Pauses Effectively | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Write Concise and Clear Messages | ||||
| Uphold Email Etiquette | ||||
| Engage on Social Media and Live Chat | ||||
| Skill | Pre-assess | Lesson | Post-assess | Improvement |
|---|---|---|---|---|
| Account Required | ||||
| Persuade for Customer Retention | ||||
| Embrace Cross-Cultural Communication | ||||
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Issued on October 3, 2026
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