Customer Relations Course: Strengthen Clear Customer Connections

Want better customer interactions with customers? Enhance active listening and communication skills to build stronger relationships.

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Features:

Skill	Pre-assess	Lesson	Post-assess	Learning mode

Customer Communication Basics Course Outline

Verified Learning

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Customer Communication Foundations			Account Required
The Heart of Customer Communication
Trust-building Techniques
Channel Choices for Communication

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Verbal Communication Skills			Account Required
Active Listening Essentials
Speak Clearly and Confidently
Adapt to Customer Moods and Needs

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Non-Verbal Communication			Account Required
The Impact of Tone and Pace
The Silent Power of Body Language
Use Pauses Effectively

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Written Communication			Account Required
Write Concise and Clear Messages
Uphold Email Etiquette
Engage on Social Media and Live Chat

Skill	Pre-assess	Lesson	Post-assess	Learning mode
Other Communication Techniques			Account Required
Persuade for Customer Retention
Embrace Cross-Cultural Communication

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Concise, easy-to-use guide for quick learning and reference.

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For verified skills in: Customer Communication Basics

Issued on December 04, 2025