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Average Improvement Results

Assess Learn Verify Improvement
Outlook 2019 Training

Outlook 2019 Basic

50%
95%
45%

Outlook Fundamentals demo

45%
95%
50%

Navigate Outlook

Click to try Not Started Not Started Not Started

Search

Not Started Not Started Not Started

Delete and Restore Items

Not Started Not Started Not Started

Use the View Tab

Not Started Not Started Not Started

The Quick Access Toolbar

Not Started Not Started Not Started

Print

Not Started Not Started Not Started

Help

Not Started Not Started Not Started

Mail lock Subscribe to unlock

49%
97%
47%

Compose Email

Retrieve and Read Email

Reply and Forward

Format Email

Work with Attachments

Work with Pictures

Work with Hyperlinks

Check Spelling and Grammar

Drafts and Sent Items

Deal with Junk Email

Conversations

Sort Email

Signatures

Send Automatic Replies

Email Options

People lock Subscribe to unlock

56%
97%
41%

Add Contacts

Import Contacts

Use the Address Book

View and Search Contacts

Edit and Delete Contacts

Tag Contacts

Sort Contacts

Share Contacts

Create Contact Groups

Modify Contact Groups

Delete Contact Groups

Calendar lock Subscribe to unlock

59%
96%
37%

View your Calendar

Create Appointments

Edit Appointments

Appointment Options

Schedule Meetings

Edit and Track Meetings

Recurring Appointments

Respond to Invitations

Outlook 2019 Training

Outlook 2019 Intermediate

46%
95%
49%

Tasks and Notes lock Subscribe to unlock

54%
96%
41%

Follow Up with Emails

Create and Complete Tasks

View Tasks

Recurring Tasks

Assign Tasks

Create and Organize Notes

Advanced Mail lock Subscribe to unlock

36%
97%
60%

Quick Steps

Quick Parts

Redirect Replies

Recall Messages

Create a Rule

Manage Rules

Advanced Find

Save Messages in Alternate Formats

Customize Response Formatting

Share Your Email

Themes and Stationery

Email Settings

Add Additional Accounts

Manage Additional Accounts

Track and Vote

Advanced Calendar lock Subscribe to unlock

37%
96%
58%

Schedule Meeting Rooms

Forward Calendar Items

Share your Calendar

Send your Calendar

Work with Multiple Calendars

Calendar Settings

Manage Information lock Subscribe to unlock

50%
97%
47%

Use Categories

Folders

Search Folders

View Old Mail

Clean Up Messages

Archive Information

Export Information

Import Information