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| Chapters |
Courseware |
Online
Learning |
Skills Assessments |
1. Before You Start Writing
| Writing for Business |
Demo |
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| Getting Started |
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| What Is Your Objective? |
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| What Is Your Key Issue? |
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| Who Is Your Audience? |
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| What is the Best Way to Deliver the Message? |
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2. What to Say
| Getting Your Thoughts Organized |
Demo |
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| Anatomy of Communication |
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| Writing Paragraphs and Sentences |
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3. How to Say It
| Write the Right Way |
Demo |
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| Be Concise |
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| Be Clear |
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| Be Active |
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| Be Positive |
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| Be Professional |
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| Be Yourself |
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| Good Writing Checklist |
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4. Document Design
| Font Formatting |
Demo |
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| Paragraph Formatting |
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| Tips for Formatting |
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| Tables |
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| Charts |
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5. Editing
| Preparing to Edit |
Demo |
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| Editing Checklist |
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6. Letters and Memos
| Why Use a Letter? |
Demo |
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| Anatomy of a Letter |
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| Letter Styles |
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| Multiple Page Letters |
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| Why Use a Memo? |
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| Anatomy of a Memo |
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7. E-mails
| Why Use E-mail? |
Demo |
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| Anatomy of an E-mail Message |
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| E-mail Dos and Don’ts |
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8. Writing Templates
| Requests for Information |
Demo |
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| Requests to Fix a Problem |
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| Delivering Good News |
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| Delivering Bad News |
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| Direct Persuasion |
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| Indirect Persuasion |
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9. Working with Microsoft Word
| Working with Text |
Demo |
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| Formatting Paragraphs |
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| Formatting the Document |
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